Consumer Rights
Know your rights. Enforce them.
Australian Consumer Law provides strong protections against faulty goods and misleading conduct. We help you fight back against businesses that ignore the law.
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Defective Goods
Rights regarding faulty products (cars, appliances, tech).
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Misleading Conduct
False advertising and deceptive business practices.
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Service Failures
When services aren't provided with due care and skill.
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Unfair Contracts
Challenging unfair terms in standard form contracts.
Common Questions
Can I get a refund for 'change of mind'?
Generally no, unless the store policy allows it. However, if the item is faulty, you have rights to a repair, replacement, or refund under the ACL regardless of store policy.
What is a 'major failure'?
A problem that would have stopped someone from buying the item if they had known about it, is unsafe, or is significantly different from the sample/description.