What it means
Unconscionable conduct is conduct that goes against good conscience, typically where a stronger party takes unfair advantage of a weaker party's special disadvantage (such as illiteracy, age, illness, or lack of advice). It is prohibited under the Australian Consumer Law and is also a long-standing principle in equity. Courts look at the whole relationship and the bargaining behaviour, not just the contract terms. Remedies can include setting the contract aside, compensation, or orders made by a court or regulator such as the ACCC.
How it's used
Pressuring an elderly, non-English-speaking customer into signing a costly loan she clearly did not understand may amount to unconscionable conduct.