Also known as: repair replace refund, consumer remedies
In plain English
What you're entitled to when a product or service fails: a repair, a replacement, or your money back.
What it means
When a consumer guarantee is not met, the Australian Consumer Law entitles the consumer to a remedy. For a minor failure, the business chooses between repairing, replacing or refunding within a reasonable time. For a major failure, the consumer chooses to reject the goods for a refund or replacement, or keep them and claim compensation for the drop in value.
The consumer can also recover compensation for any reasonably foreseeable consequential loss. Businesses cannot charge for these remedies or deny them with store policies.
How it's used
When her laptop screen failed within a month, the buyer chose a replacement as her remedy for the major failure.
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