What it means
Fair trading agencies are the state and territory bodies (such as NSW Fair Trading or Consumer Affairs Victoria) that administer and enforce the Australian Consumer Law alongside the ACCC. They handle consumer complaints, provide information, and can help resolve disputes between consumers and businesses. If a business refuses a valid consumer guarantee claim, the consumer can complain to their local fair trading office, which may conciliate or refer the matter to a civil tribunal for a binding decision.
How it's used
When the store ignored her refund request, she lodged a complaint with her state fair trading office.