Consumer Law

Product Recall

Also known as: safety recall

In plain English

When a business removes an unsafe product from sale and asks customers to return or fix it.

What it means

A product recall is the removal of unsafe or non-compliant goods from the market. Under the Australian Consumer Law, a supplier that becomes aware a product may cause injury must report it, and businesses can recall products voluntarily or be ordered to do so by the responsible Commonwealth minister. The ACCC coordinates recalls and publishes them at Product Safety Australia. A recall does not remove a consumer's separate guarantee rights to a remedy.

How it's used

After reports of overheating, the company issued a product recall and offered free replacements for the affected chargers.

Dealing with product recall in real life?

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