Consumer Law

Repairs And Spare Parts Availability

Also known as: spare parts guarantee, repair facilities

In plain English

Manufacturers must take reasonable steps to make sure repairs and spare parts are available for a reasonable time.

What it means

The Australian Consumer Law includes a guarantee that manufacturers or importers take reasonable steps to ensure repair facilities and spare parts are reasonably available for goods, for a reasonable period after purchase. This guarantee does not apply if the manufacturer told the consumer before purchase that parts or repairs would not be available. It supports a consumer's ability to keep using and maintaining their goods rather than discard them when something breaks.

How it's used

Because spare parts were no longer made, the buyer relied on the repairs and spare parts availability guarantee for a remedy.

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